Overview

Note that all sales are final. 

In some select cases, to be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

In the case of any irritation or allergic reaction, you will receive a full refund or credit towards another purchase. Allergic reactions or irritations need to be addressed immediately by calling the Spa.

Additional non-returnable items: 

• Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 832 E Main St. Suite 3Medford, OR 97504

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 832 E Main St. Suite 3Medford, OR 97504

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at (541) 210-9673 for questions related to refunds and returns.